Terms &
Conditions

1. Who we are

Ilumo Studio is a trading name of OX LLC, a limited liability company incorporated under the laws of the State of New York, USA. Our registered address is [ADDRESS], New York, USA. References to "we", "us" and "our" throughout these terms mean OX LLC trading as Ilumo Studio. References to "you" and "your" mean the person or entity placing an order or submitting a brief.

2. What these terms cover

These terms apply to all products and bespoke commissions offered through ilumostudio.com, including limited-edition works listed in the Works catalogue and fully bespoke pieces designed from a client brief. They also apply to any preparatory work we carry out, including the production of 3D renders and design proposals, even where a commission is subsequently not placed.

By submitting an enquiry, approving a render, or confirming an order, you agree to be bound by these terms in full. If you are placing an order on behalf of a business, you confirm that you have authority to bind that business.

3. The bespoke process and contract formation

A contract between us is formed at the point you confirm in writing that you wish to proceed following render approval, and we issue a written order confirmation. No contract exists prior to that confirmation, regardless of the number of render rounds or exchanges that have taken place.

The process leading to a contract is as follows. You submit a brief describing your space, requirements and aesthetic intent. Within five business days we return a photorealistic 3D render of the proposed piece. You may request revisions to the render — revisions are included within reasonable scope and we will advise you if a request falls outside it. Once you confirm approval of the render in writing, we issue an order confirmation and a payment request for the deposit. Production begins only upon receipt of the deposit in cleared funds.

The render constitutes a design proposal and does not guarantee an identical result in every material or finish characteristic. We will always discuss any material deviation before proceeding.

4. Pricing and payment

All prices are quoted in US dollars (USD) unless otherwise agreed in writing. Prices quoted at the render-approval stage are valid for thirty days. We reserve the right to revise a price if material costs change materially before a deposit is received, in which case we will notify you before requesting payment.

Payment is made by international bank wire transfer only. Banking details will be provided on the order confirmation. All bank charges and transfer fees are the responsibility of the paying party. Payment is not considered received until funds appear in cleared form in our account.

A deposit of fifty percent of the total order value is required before production begins. The remaining fifty percent is due before the piece is dispatched. We will notify you when the piece is complete and ready to ship, at which point the balance becomes payable. We will not release a piece for shipping until the full balance has cleared.

Prices do not include import duties, customs fees or local taxes applicable in the destination country. These are entirely the responsibility of the client. We pre-fill all customs documentation and will advise on likely duty classifications on request, but we make no guarantee as to the duties assessed by any customs authority.

5. Cancellation and changes after approval

All pieces made by Ilumo Studio are manufactured specifically to your requirements following render approval. They are custom goods within the meaning of applicable consumer protection law, including Directive 2011/83/EU (EU), the Consumer Rights Act 2015 (UK) and equivalent legislation elsewhere. The right of withdrawal or cooling-off period that applies to standard goods does not apply to custom-made pieces once the deposit has been paid and production has begun.

If you wish to cancel before paying the deposit, you may do so at any time at no cost. Once the deposit has been paid, cancellation is not possible and the deposit is non-refundable. This reflects the fact that production of your piece will have begun and materials committed. If you cancel after the deposit has cleared, we reserve the right to pursue the remaining balance as a debt.

Changes to an approved render after production has begun are not possible. Minor adjustments to finish or cord length may be accommodated at our discretion; significant design changes would require a new order.

6. Lead times and delivery

Lead times quoted on our website and in order confirmations are estimates based on standard production schedules. We do not guarantee delivery by any specific date. We will keep you informed of progress and notify you promptly of any material delay.

All pieces are shipped worldwide via a specialist art and fragile-goods carrier. Shipping is fully insured for the declared value of the piece. We will provide tracking information at the point of dispatch.

Risk in the piece passes to you on handover to the carrier. Title passes to you on receipt of full payment. If a piece is damaged in transit, you must notify us in writing within 48 hours of delivery and provide photographic evidence. We will work with the carrier to resolve the claim and, where the damage is covered, will repair or replace the piece at our cost.

We are not responsible for delays caused by customs clearance. Pieces held by customs pending duty payment are the client's responsibility to release.

7. Defects and quality

We stand fully behind the quality of every piece we make. If a piece arrives with a manufacturing defect, we ask you to notify us in writing within fourteen days of delivery with a full description and photographs. We will assess the defect and, where it is attributable to our production process, will repair or replace the piece at no cost to you.

We do not offer a formal fixed-term warranty. We do, however, retain the parametric model for every bespoke piece for a minimum of five years from the date of delivery. If a structural or electrical component fails within that period and the failure is attributable to a production defect rather than use, wear or external damage, we will work with you to find a remedy. What that remedy looks like depends on the nature of the failure and we address each case on its own terms.

Normal wear, patination of unsealed finishes, and changes to the piece resulting from its installation environment are not defects.

8. Intellectual property

All designs, parametric models, 3D renders, drawings and other creative work produced by Ilumo Studio remain our intellectual property at all times, including where produced specifically for a client brief. The commission of a piece grants you a non-exclusive licence to use renders and photographs of that piece for personal and non-commercial purposes. It does not transfer ownership of the design.

We reserve the right to photograph any piece we produce and to use those photographs for portfolio, press and marketing purposes, unless you have requested confidentiality in writing before the order is confirmed. We will always credit client projects with discretion and will omit identifying location details if asked.

9. Limitation of liability

To the fullest extent permitted by applicable law, our total liability to you in connection with any order, whether arising in contract, tort or otherwise, is limited to the total amount paid by you for that order. We are not liable for any indirect, consequential or economic loss, loss of profit, loss of use, or damage to property other than the piece itself.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law.

10. Trade clients and designers

Architects, interior designers and specifiers working on client projects may apply for a trade account. Trade clients benefit from priority scheduling, volume pricing on orders of three or more pieces, and an NDA process for in-progress projects. Trade pricing and terms are set out separately and supersede the pricing provisions of these terms where a trade account agreement is in place.

To apply for a trade account, please mention your practice when submitting an enquiry. We will follow up to set up the account before any order is confirmed.

11. Governing law and disputes

These terms are governed by and construed in accordance with the laws of the State of New York, USA, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these terms or any order shall be subject to the exclusive jurisdiction of the courts of New York County, New York, except where mandatory consumer protection law in your country of residence provides otherwise.

Before initiating any formal proceedings, we ask that you contact us directly to allow us to resolve the matter. Most issues are resolved quickly and without formality.

12. General

If any provision of these terms is found to be unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force. Our failure to enforce any provision at any time does not constitute a waiver of that provision. These terms, together with any written order confirmation, constitute the entire agreement between us in respect of a given order and supersede all prior representations, discussions or correspondence.

For any questions about these terms, please contact us via the enquiry form on this website.